Program Manager – Billing Operations

If you’re new here, you should subscribe to receive the latest job postings by email for free. Thanks for visiting!

Job Description: 

The Billing Operations functional area includes provisioning, usage management, mediation, core billing, invoice fulfillment, A/R and Collections. This position will provide program management over all of Billing including the day-2-day operations and strategy for Next Generation.  This position is similar to a Chief of Staff for the Vice President and will be involved with every project in billing to provide the right drive/decisions when necessary and to effectively communicate back with the VP.  The PM has to work effectively with upper management and multiple stakeholders and to apply customer relationship management practices, including the identification of appropriate, mutually agreed objectives.

Primary Duties and Responsibilities:

- Establish and maintain relationships with business clients to ensure that their needs are articulated in business and technological terms.
- Evaluate proposed tools, services or projects to ensure that the billing organization is operationally ready and that we are planning for the future.
- Interface with business executive on day to day tactical activities and project status.
- Drive EIT fix agents and management towards resolutions to issues and creative solutions

Functional/Technical Skills:

- Excellent analytical skills and thorough knowledge of financial evaluation techniques.
- Knowledgeable with data center environment.
- Outstanding oral and written communication skills.
- Ability to work well independently and with others throughout the organization. Extremely organized, excellent project management skills.
- Comfortable in a rapidly changing, multi-tasking environment.
- High-energy, roll-up-your-sleeves attitude
- Thought leadership and influence management.
- Strong conflict resolutions skills.
- Ability to triage across multiple systems with confidence and drive resolution.

Experience:

- 5+ years of management or project lead experience required
- Excellent communication skills required
- 5+ years experience in telecommunications industry
- Technical consulting experience with executives preferred
- Knowledge of current and emerging technologies preferred
- Experience with Billing processes and applications preferred

Education and Training:

- A four year degree in Business, MIS, or equivalent 6-9 years of related experience/training required.

We offer a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking – not to mention a fun and business casual work environment.