National Director of Operations - Wireless Corporate Markets

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Main Job Duties and Responsibilities:

• Primarily responsible for all aspects of corporate owned markets and locations including leadership/management of Area Managers.
• Ensure profitability of the markets through prudent implementation of all strategic and tactical decisions.
• Formulate short and long-range operating objectives, practices and programs based upon clear understanding of the markets and in line with a wireless company strategy.
• Ensure understanding of the financial status of the markets and monitor progress daily, weekly and monthly.
• Ensure that community relationships are being built and local store marketing is being executed on a regular basis, in addition plan and execute promotional/marketing activities.
• Spend quality time in each store observing managers, associates and troubleshooting, analyzing and identifying opportunities in the operations.
• Oversee human resources, staffing and training for each market. Work with managers to analyze labor distribution to ensue adequate and proper staffing and training for each location.
• Coach and develop Area Managers, holding them accountable for results in the markets in which they lead.

Skills Required:

• Ability to be a leader in change management.
• Strong management development skills.
• Strong written and verbal communications skills.

Experience Required:

• Minimum 10 years of strategic operations management experience in the wireless retail industry is required.
• Thorough knowledge of retail operations.

Education Required:

Bachelor Degree in Business Administration or equivalent experience in related field.