Customer Service Leadership Development Program

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Description:

• Hands on application of customer service knowledge
• Voice products and data knowledge
• Solid customer relationship development
• Ensure customer satisfaction with every interaction
• Demonstrate equipment functions and network capability
• Understanding of Call Center operations and metrics
• Propose solutions that best benefit the company and the customer
• Retain customer business - renew contracts, present data solutions, and offer accessories designed to enhance the Verizon Wireless experience
• Apply leadership development and application of skills
• Monitor daily team results to ensure performance, retention, and objective compliance
• Supervise, educate and motivate a team of customer service employees to exceed all performance metrics
  Complete monthly reporting and provide effective feedback 

Qualifications:

• Bachelor’s degree (within the past year) in Liberal Arts & Business Administration and/or equivalent
• Previous experience working in a customer service environment
• Strong interpersonal, verbal, and communication skills
• Proficiency in Microsoft Office Suite
• Ability to analyze customer needs, present solutions and add value through delivery of products and services
• Work well in a fast-changing environment that requires a high degree of multi-tasking
• Flexible work schedule, including nights and weekends
• Ambition, energy, and a desire to achieve and succeed
• Bilingual skills are a plus
• Ability to relocate to various geographic locations during the